Shipping policy

Shipping Policy

Thank you so much for supporting Marley’s Incredible Journey. Every order helps us share Marley’s story and support animal rescue initiatives. Below is everything you need to know about how we ship your order.

Shipping Location

We ship all orders from Orangeville, Ontario, Canada.

Order Processing Time

Orders are typically processed within 3 to 5 business days. During high-volume times (such as holidays or special launches), processing may take a bit longer. We will keep you informed of any delays.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order weight. We currently ship within Canada, the United States, and select international destinations.

Estimated Delivery Times

• Canada: 3 to 10 business days

• United States: 5 to 12 business days

• International: 7 to 21 business days

Please note that delivery times may vary due to customs processing or carrier delays, which are outside of our control.

Customs, Duties & Taxes

For orders shipped outside of Canada, customs fees, import duties, taxes, and other charges may be imposed by your local government. These charges are not included in your order total or shipping cost and are the responsibility of the recipient.

We are not responsible for delays or fees caused by customs authorities. Please check with your country’s customs office to understand any applicable charges before placing your order.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow its journey.

Local Pickup

If you're local to Orangeville, we may offer a free contactless pickup option during select periods. If available, you’ll see this option at checkout.

Lost or Damaged Packages

If your order arrives damaged or does not arrive at all, please contact us within 7 days of your expected delivery date. We are happy to help resolve the issue. You can reach us at staceytarrant@icloud.com